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General terms of sale

General terms of Sale

Due to the translation, some points can differ from their original meaning. If you have any question, please contact us.

To pay your stay: If you live in France: you can pay for your stay by check or postal order to the order of Gîtes de France Ardennes, by credit card (Carte Bleue, Visa, Mastercard or Eurocard), by bank transfer IBAN or by ANCV holiday checks. If you live abroad, by international credit card (Visa, Mastercard or Eurocard) or bank transfer IBAN. Send your payment with your signed rental contract.

Article 1 - This contract proposed by the reservations services is for the exclusive use of the rental Gîtes de France, certified by the territorial jurisdiction relay on behalf of the National Federation of Gîtes de France.

In no case Gîtes de France National Federation can be held responsible in case of use of such contracts by third parties or for purposes other than tourism.

Article 2 - Duration of stay: The client signing this contract concluded for a fixed period shall in no circumstances invoke any right to maintain occupancy at the end of the stay.

Article 3 - Responsibility: The reservation service that offers a customer benefit is the sole contact for the client and responds to it for the implementation of the obligations of these terms and conditions. The reservation department cannot be held responsible for unforeseeable circumstances, cases of force majeure or due to any person outside the organization and outside the conduct of stay.

Article 4 - Booking: The reservation becomes firm when the service receives a deposit of 25% of the rental to which are added all the application fee and the cost of insurance taken out cancellation possibly more if the customer chooses to benefit, 25% of all services directly related to the stay as contained in the description, and a copy of the contract signed by the customer before the deadline indicated on the face.

Article 5 - Absence of withdrawal: For reservations made by mail, phone or internet, the tenant does not have the withdrawal period, in accordance with article L121-20-4 of the Consumer Code relating in particular to hosting services provided on a date or at specified intervals.

Article 6 - Payment of the balance: The customer must pay the booking department the balance of the agreed amount remaining outstanding, and one month before the start of the holiday. The customer has not paid the balance by the agreed date is considered as having canceled his stay. Therefore, provision is again offered for sale and no refund will be made.

Article 7 - Late registration: If you register less than 30 days before the start of the holiday, full payment is required at booking.

Article 8 - Exchange Voucher: On receipt of subsistence expenses, customers address reservation service a voucher that it must give the service provider upon arrival or a receipt.

Article 9 - Arrival: The client must arrive on the day and at the time mentioned in the contract or the receipt. In case of late arrival or last minute impediment, the client must inform the service provider (or owner), whose address and telephone number appear on the voucher or the description.

Article 10 - Cancellation by the customer: All cancellations must be notified by registered letter to the booking service.

a / You have a cancellation insurance: see the attached insurance form.

b / You do not have a cancellation insurance: for any cancellation by the customer, the reimbursement by the booking service, with the exception of the application fee, is performed as follows:

- -Cancellation Until the 21st day included before the beginning of the stay will be kept for the amount of the deposit as defined in Article 4 and the balance will be refunded if it was received on the date of cancellation.

- -Cancellation Between the 20th and the 8th day inclusive before arrival: will be retained 50% of the rent and the amount of services directly related to the stay, if the client has chosen to benefit.

- -Cancellation Between the 7th and 2nd day included before the arrival: will be retained 75% of the rent and the amount of services directly related to the stay, if the client has chosen to benefit.

- -Cancellation The day before or the day of arrival initially planned in the contract or no-show: there will be no refund.

Article 11 - Modification of a substantial element: When before the scheduled start of the holiday booking service is forced to make a change to one of the essential elements of the contract, the buyer may, and after having been informed by the seller by registered letter with acknowledgment of receipt:

- -either terminate his contract or obtain without penalty immediate refund of amounts paid.

- -or Accept the modification or substitution of accommodations offered by the vendor: an amendment to the contract specifying the changes made is then signed by the parties.

Any reduction in price is deducted from any amounts remaining due by the purchaser and if the payment already made by the latter exceeds the price of the modified service, the overpayment will be refunded to the tenant before the start of his stay.

Article 12 - Cancellation by the seller. When before the beginning of stay, the booking service cancels his stay, he must inform the buyer by registered letter with acknowledgment of receipt. The buyer will be refunded immediately and without penalties of the sums paid. He will also receive compensation at least equal to the penalty he would have supported if the cancellation had been made of her at that time. These provisions do not apply where an amicable agreement to the acceptance by the purchaser of a replacement holiday offered by the seller.

Article 13 - Inability for the seller to provide during the stay the benefits under the contract: When, during the stay, the seller is unable to provide a major part of the services under the contract, not as a percentage negligible the price paid by the buyer, the reservation service will offer a stay in replacement of intended stay and bear any additional cost. If the stay accepted by the buyer is of inferior quality, reservation service will refund the price difference before the end of his stay. If the seller cannot propose replacement stay or if it is refused by the buyer for valid reasons, the first to settle compensation calculated on the same basis as for seller due to the cancellation.

Article 14 - Interruption stay: In case of interruption of the stay by the customer, there will be no refund unless the reason for the interruption is covered by the cancellation insurance that can benefit the customer.

Article 15 - Capacity: This contract is established for a maximum capacity of people. If the number of guests exceeds the capacity, the service provider may refuse the additional clients. Any modification or termination of the contract will be considered at the customer's initiative.

Article 16 - Contract transfer by the client: The buyer may transfer his contract to a transferee who fulfills the same conditions as him for the trip. In this case, the buyer must inform the booking service of his decision by registered letter with acknowledgment of receipt no later than 7 days before arrival. The assignment agreement must be carried at cost. The transferor and transferee are jointly and severally liable for the seller, payment of the balance due and for any additional costs arising from such transfer.

Article 17 - Insurance: The customer is responsible for all damages caused by him. He is required to be insured by an insurance holiday for these various risks.

Article 18 - Inventory: An inventory is jointly established and signed by the tenant and the owner or his representative on arrival and departure of the lodging. This inventory is the only reference in case of litigation concerning the inventory. The tenant is required to enjoy the leased property in good father. The cleanliness of the house in the tenant's arrival must be noted in the inventory. Cleaning of the premises is the responsibility of the vacationer during the rental period and before his departure. The amount of any cleaning fee is established on the basis of calculation mentioned in the description.

Article 19 - Home of Animals: This contract specifies if the customer can or cannot stay in the company of a pet. In case of non-compliance with this clause, the Contractor may refuse the stay. In this case, no refund will be made. When booking, the customer must indicate the number of pets that will accompany. If applicable, the description specifies any rate supplements to provide (additional security deposit, cleaning fee supplement ...). Terms specific to pets stay may be specified by the owner in a chart displayed in the accommodation.

Article 20 - Deposit: On arrival of the client in a rental, a security deposit in the amount indicated on the listing sheet is requested by the owner. After the contradictory establishment of the inventory of fixtures, the deposit is returned, less the cost of rehabilitation of places if degradations were noted. In case of early departure (before the time mentioned in the description) preventing the establishment of the state of affairs on the day of departure of the tenant, the deposit is returned by the owner within a period not exceeding one week.

Article 21 - Payment of charges: the end of stay, the client must pay the owner the charges not included in the price. Their amount is established on the basis of calculation mentioned in the description and proof is given by the owner.

Article 22 - Conflict: Any complaint regarding the inventory and condition descriptive when renting must be submitted to the booking service within 3 days after the entry into the premises. All other claims must be submitted to him as soon as possible, by letter. When the booking service, as agent, is brought on behalf of the owner, to indemnify the customer, the latter is subrogated in the rights and shares held to the owner.

In accordance with the law 'Informatiques et Libertés' the personal information of reservation file are required. The right to access and correct information may be exercised with the reservation service, unless expressly opposed, such information may be subject to a commercial sale.

Gîtes de France Ardennes - Headquarters: 21 rue Hachette 08000 CHARLEVILLE-MEZIERES

Telephone: 00 (33) 324.56.89.65 - Fax: 00 (33) 324.56.89.66 - Mail: contact@gites-de-france-ardennes.com

Legal form: Association Act 1901

Siret number: 37856000700049 - APE Code: 7990Z

County Relay approved by the National Federation of Gîtes de France and Green Tourism - 40 avenue de Flandre - 75019 PARIS

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